Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Rockabella Virgin Hair Importers. The collective work includes works that are licensed to Rockabella Virgin Hair Importers. Copyright 2003, Rockabella Virgin Hair Importers ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Rockabella Virgin Hair Importers or purchasing Rockabella Virgin Hair Importers products. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Rockabella Virgin Hair Importers. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Rockabella Virgin Hair Importers used in the site are trademarks or registered trademarks of Rockabella Virgin Hair Importers

Payment Terms

Payment must be made in full prior to the production and or shipment of items. We accept payment Visa, Master Card, Discover, and PayPal. When you place an order online your credit card will be have an authorization(hold) placed on it for that transaction amount, we will only accept payments with correct billing address information (orders shipping to an address other than their billing address will require additional verification). Please review your order, items and shipping information carefully.   If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If you are placing a wholesale order and your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed. Any Incorrect information will cause a delay in processing your order.

Order Acceptance & Processing Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Our business hours are Monday through Friday from 10:00 am to 6:00 pm EST. All orders received before 1:30 pm will begin processing that day. Orders placed outside of our business hours or after the cut off time will begin processing the business next day.

 

Out-of-Stock Products

We keep a small amount of products in our warehouse in the United States. Any order over 19 items will be ordered directly from the factory. However, some orders under 19 items may have an item or items that will require us to order directly from the factory. When this occurs your entire order will come directly from the factory in Asia. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Quality

            Virgin Hair

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or pattern. Our hair comes in straight, wavy and curly pattern, the color will range between a natural 1b and 2. Wavy and curly patterns are steamed to enhance the pattern. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.

            Colored Hair

We will make every effort to match each order to your exact specifications. Because many color charts have slight variations we cannot guarantee any color that is not selected from our color chart. Each order is checked agaist our color chart prior to shipment. Wavy and curly patterns are steamed to enhance the pattern. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with color.

 

Exchange and Refund  Policy

At Rockabella Virgin Hair Importers we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in Asia. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:

  • Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.
  • You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

* In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Rockabella representative at 1-800-691-5191 and notify them of their issue or concern. The customer will also be required to submit a written complaint on a form that will be provided to them by a Rockabella representative Note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Rockabella verifies and agrees that the product is defective in any way, Rockabella will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Rockabella will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If Rockabella does not validate the product defect issue.

 

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Rockabella Virgin Hair Importers disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Rockabella Virgin Hair Importers does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Rockabella Virgin Hair Importers does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Rockabella Virgin Hair Importers shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rockabella Virgin Hair Importers has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Rockabella Virgin Hair Importers product is mistakenly listed at an incorrect price, Rockabella Virgin Hair Importers reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rockabella Virgin Hair Importers reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rockabella Virgin Hair Importers shall issue a credit to your credit card account in the amount of the incorrect price.

Policy Changes and Term; Termination
Rockabella, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rockabella Virgin Hair Importers without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Rockabella Virgin Hair Importers may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Rockabella Virgin Hair Importers.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Rockabella Virgin Hair Importers products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Rockabella Virgin Hair Importers products) must be commenced within one (1) year after the claim or cause of action arises. Rockabella Virgin Hair Importers' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Rockabella Virgin Hair Importers may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Rockabella Virgin Hair Importers or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Rockabella Virgin Hair Importers does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Rockabella Virgin Hair Importers is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Rockabella Virgin Hair Importers reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Rockabella Virgin Hair Importers in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Rockabella Virgin Hair Importers, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Rockabella Virgin Hair Importers may link to sites operated by third parties. However, even if the third party is affiliated with Rockabella Virgin Hair Importers, Rockabella Virgin Hair Importers has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Rockabella Virgin Hair Importers. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Rockabella Virgin Hair Importers seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

 

Privacy

Submissions

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Drop Shipping

Prior to shipping you first drop ship order you must submit to our verification process. All Virgin Hair is not responsible for any fraud between you and your customer. Please verify all transactions and only ship to the billing address for your online orders.

Shipping Delays

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent, you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. After two failed attempts con contact you your order will be partially refunded (no shipping fees will be refunded)

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

Limitation of Liability

Rockabella, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Rockabella will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Rockabella  is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Rockabella is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Copyrights, And Other Rights

Rockabella, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Rockabella will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Rockabella is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Rockabella is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Rockabella Hair site are either the property of, or used with permission by, Rockabella Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Rockabella Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Rockabella Hair on this site may be the subject of other intellectual property rights owned by Rockabella Hair. Any such right that is not expressly licensed hereunder is reserved by Rockabella Hair.

Trademarks

Rockabella, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Rockabella will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Rockabella is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Rockabella is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Prizes and Compensation

Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned.

The 30 Calendar day Product Defect Policy will apply for Discounted Products and Prizes and Compensation.